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All claims are handled directly by flatfair, with settlements paid within 21 business days of possession or tenancy end. (1)

Rent with confidence. We’ve got you covered.

What is flatfair Tenant Guarantor?
flatfair Tenant Guarantor helps tenants secure a home. Whether a tenant is new to the UK, a student, or doesn't meet standard affordability criteria, flatfair steps in as a guarantor — so they can rent with ease, and landlords can let with confidence.

  • International tenants with no UK credit file
  • Students without a UK-based guarantor
  • Professionals with thin or patchy credit history
  • Anyone who narrowly misses affordability checks
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Everything in one place

Keep all your end-of-tenancy solutions under one roof. From deposit alternatives to guarantor protection, flatfair brings it all together — making life simpler for agents, landlords, and tenants.

Works seamlessly with flatfair No Deposit

 

Works seamlessly with
flatfair No Deposit

flatfair Tenant Guarantor complements our No Deposit solution — helping tenants move in faster while still providing up to 10 weeks of protection for damages and dilapidations.

Trusted at end of tenancy

 

Trusted at end of tenancy

Thousands of landlords and agents already trust flatfair to deliver fair outcomes at the end of every tenancy. Our technology and experience ensure the best results for everyone involved.

What is Tenant Guarantor?

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Landlords are protected for:

1
Up to £100,000 in unpaid rent
2
Up to £10,000 in legal costs for eviction due to non-payment
3
All claims are handled directly by flatfair, with settlements paid within 21 business days of possession or tenancy end.
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How It Works

1
Apply! If you don’t meet standard referencing, your agent can offer flatfair Tenant Guarantor as an option.
2
Pay your one-off fee. You pay a one-off guarantor fee (typically 3–6 weeks’ rent) directly to flatfair before moving in.
3
Move in with confidence. Once approved, flatfair acts as your guarantor for the tenancy term — covering rent payments to your landlord if needed.
4
Stay protected. If arrears ever occur, flatfair handles mediation and recovery, ensuring everything is managed fairly and efficiently.

See what our Landlords have to say...

I have been having considerable issues with receiving the payout of my RLP insurance claim due to the gross incompetence of a well known property management company managing my apartment and who are meant to be dealing with the case. (I would love to name and shame them so they can be avoided but I cannot.) This has resulted in a considerable delay and a lot of stress. Dean at flatfair has been assisting me greatly and has been doing his best to resolve the issue as to what flatfair can do as regards their obligations by liaising with the agent to find a resolution and regularly keeping me up to date. He has also been patiently answering my queries. I can only say that his outstanding professionalism and efforts put the agent to shame. Dean, you are a great credit to flatfair. I cannot thank you enough for your all your efforts and assistance.

John Stephens, Landlord | May 2025

I posted a 5-star review for flatfair on Trustpilot because I found their service very good and clear. I can’t fault the information they sent or their website. I’m surprised I’ve not encountered them before as it seems such a better arrangement than the usual deposit schemes. Many thanks for all your help.

Andrew, Landlord | April 2025

FAQ's

What exactly is Tenant Guarantor?

flatfair Tenant Guarantor replaces the need for a traditional guarantor. We step in as guarantor for eligible tenants who don’t meet standard affordability or credit checks, or who don’t have a UK-based guarantor.

How much does Tenant Guarantor cost?

Tenants pay a one-off fee, typically equivalent to 3–6 weeks’ rent, depending on their individual risk profile and referencing outcome. There’s no ongoing subscription or renewal cost.

Is Tenant Guarantor an insurance product?

No. Tenant Guarantor is not insurance. flatfair directly underwrites and manages risk, arrears, and legal processes in-house.

If debt purchase is discretionary, how do I know you’ll make an offer?

flatfair reviews every valid claim. Where arrears remain after mediation, flatfair may make an offer to purchase the arrears or legal costs from the landlord, up to the agreed claim limits. Offers are made at flatfair’s discretion, but all claims are treated consistently and transparently.

Why is flatfair offering Tenant Guarantor?

Agents and landlords increasingly need flexible options for tenants who can’t provide a UK guarantor. Tenant Guarantor bridges that gap — helping good tenants move in sooner and protecting landlords from unpaid rent.

What does the service cover?

The service covers up to £100,000 in unpaid rent and up to £10,000 in legal costs linked to eviction for non-payment. It does not cover utilities, council tax, or property damage.

What evidence should be provided?

Landlords and agents must share the signed tenancy agreement, rent statements, and arrears correspondence. Tenants provide proof of income or funds and Right to Rent documentation.

How quickly will landlords get paid?

Once possession is regained or the tenancy ends, flatfair aims to settle valid claims within 21 business days, backdated to the first day of arrears.

Can Tenant Guarantor cover any tenant?

Eligibility depends on referencing results. Tenants who can provide Right to Rent and proof of income or funds may qualify, including students and international renters.

Can I use Tenant Guarantor alongside other flatfair products?

Absolutely. Tenant Guarantor complements flatfair’s Deposit Alternative and Landlord Protection products — giving agents a complete toolkit for safer, faster lets.

Do I still need to protect the deposit?

Yes. Cash deposits must still be protected in an approved deposit scheme, or covered through flatfair’s No Deposit option.

What happens if I take a smaller deposit?
If the deposit is smaller than 4 weeks’ rent, additional safeguards (like extra upfront rent) may be required to qualify for Tenant Guarantor coverage.
Who can I speak to if I have more questions?

You can reach our support team at support@flatfair.co.uk 

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